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Maintenance: Shore Microsystems technical support services are designed to ensure that your questions and issues are answered quickly and concisely. Shore Microsystems offers two levels of support for select Shore Microsystems products: 7X24 Premium Support Plan: The 7x24 Premium Support plan is geared toward end-users who have mission-critical applications and cannot accept any downtime. 7X24 Premium Support is a worldwide, comprehensive plan that provides you with 7x24x365 technical support on all your Shore Microsystems Redundant and/or Bypass products. It provides support and protection of your investment by including upgrades to subsequent software versions as they become available. Key Benefits: Telephone and Web-Based Technical Support Incidents for the Duration of the Plan. Dedicated Phone Number to Access 7x24 Support (after Normal Business Hours {9-5 EST}). 7X24X365 Coverage - Software Upgrades and Bug Fixes Included. Support Plans Renew Annually*. Standard Support Plan: The Standard Support Plan is designed for end-users who can address maintenance, upgrades, and potential technical support issues during regular business hours. It provides support and protection of your investment by including upgrades to subsequent software versions as they become available. Key Benefits: Telephone and Web-Based Technical Support Incidents for the Duration of the Plan. Business Hours Coverage—Monday to Friday - 9:00 a.m. to 5:00 p.m. Eastern Standard Time Software Upgrades and Bug Fixes Included. Support Plans Renew Annually*. To Learn More or to Request a Service Quotation: We are more than happy to discuss service options with you to ensure the level of support you need or review your current support needs to ensure they meet your requirements. To request a support quotation, please contact us at sales@shoremicro.com or 732-870-0800. *All Shore Microsystems products come with a 1-year manufacturer's limited warranty. For the first year, repairs and technical support for products under the 1-year warranty are provided free of charge (subject to terms of warranty). |
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