::Obtain a Service Contract:
(Valid for Current Customers)
To obtain firmware and user manuals from our Downloads Page, you must have a valid service contract. Please contact your Sales Representative or you may send a request by Clicking Here....
For phone request, please call:
732-870-0800 option 1.
:: Product Returns (RMA):
Customers wishing to return any of Shore Microsystems' products must first call our office at (732) 870-0800 option 3 and obtain a Return Authorization (RA) number. RA numbers are valid for 10 days from the date of issuance. If you have any additional questions regarding this process, please contact Shore Microsystems at the number provided.
Shore Microsystems Support Page provides online documents and tools for troubleshooting and resolving technical issues with Shore Microsystems products and technologies.
Shore Microsystems warrants all products against defects in materials and workmanship for a period of one (1) year from the date of original consumer purchase. If a defect exists during the warranty period, Shore Microsystems at its option will either repair or replace the product at no charge.
Note: All Shore Microsystems' warranties apply to the Original Owner; also referred to as the End User. The warranty will not apply to the product if it has been damaged by misuse, alteration, accident, improper handling or operation, or if unauthorized repairs are attempted or made.
A copy of Shore Microsystems' Terms and Conditions, Limited Warranty, Extended Warranty, and Disclaimer of Warranty may be obtained by calling our office at (732) 870-0800 option 3.