::Did you know: ROBUST

Redundant Operation By Utilizing Softfail Technology

Some Shore link protectors offer the ability to handle errors caused by failures of internal software/firmware processes in attached network devices, i.e. "Softfail" problems. By utilizing either the ability to automatically detect traffic loss due to a Softfail or by responding to external commands via SNMP traffic can be rerouted around "crashed software/firmware. This creates a ROBUST environment, handling all hardware and software failures that prevent network continuity.

::Obtain a Service Contract:

(Valid for Current Customers)

To obtain firmware and user manuals from our Downloads Page, you must have a valid service contract. Please contact your Sales Representative or you may send a request by Clicking Here....

For phone request, please call:

732-870-0800 option 1.

:: Product Returns (RMA):

Customers wishing to return any of Shore Microsystems' products must first call our office at (732) 870-0800 option 3 and obtain a Return Authorization (RA) number. RA numbers are valid for 10 days from the date of issuance. If you have any additional questions regarding this process, please contact Shore Microsystems at the number provided.

Support:

Shore Microsystems Support Page provides online documents and tools for troubleshooting and resolving technical issues with Shore Microsystems products and technologies.

Troubleshoot:

	Many of our customers have questions about Shore Microsystems products in general. Please use our Frequently Asked Questions page which will provide useful information for most problems.
	Our Downloads page contains firmware update packs for Flash-memory based Shore Microsystems products. Each pack contains all necessary information (firmware, MIB files, instructions, etc.) for updating your system to the latest feature set.
	If you have further technical questions or need additional information, contact us at:
	Email: support@shoremicro.com Phone: 1-800-600-9656 or 1-732-870-0800

Additional Support:

Warranty:

Shore Microsystems warrants all products against defects in materials and workmanship for a period of one (1) year from the date of original consumer purchase. If a defect exists during the warranty period, Shore Microsystems at its option will either repair or replace the product at no charge.

Note: All Shore Microsystems' warranties apply to the Original Owner; also referred to as the End User. The warranty will not apply to the product if it has been damaged by misuse, alteration, accident, improper handling or operation, or if unauthorized repairs are attempted or made.

A copy of Shore Microsystems' Terms and Conditions, Limited Warranty, Extended Warranty, and Disclaimer of Warranty may be obtained by calling our office at (732) 870-0800 option 3.