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To obtain firmware and user manuals from our Downloads Page, you must have a valid service contract or be within the product warranty period. Please contact your Sales Representative or you may send a request by Clicking Here....

For phone request, please call:

732-870-0800 option 1.

RMA Information:

For Return Merchandise Authorization information, Click Here

Support:

Shore Microsystems Support Page provides online documents and tools for troubleshooting and resolving technical issues with Shore Microsystems products and technologies.

Troubleshoot:

Troubleshoot Tools Icon

Please use our Frequently Asked Questions page which will provide useful information for most problems.
Download Icon Our Downloads page contains firmware update packs for Flash-memory based Shore Microsystems products. Each pack contains all necessary information (firmware, MIB files, instructions, etc.) for updating your system to the latest feature set.
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If you have further technical questions or need additional information, contact us at:          

Email: support@shoremicro.com                                 Phone:  1-732-870-0800

Additional Support:

Warranty:

Shore Microsystems warrants all products against defects in materials and workmanship for a period of one (1) year from the date of original consumer purchase. If a defect exists during the warranty period, Shore Microsystems at its option will either repair or replace the product at no charge.

Note: All Shore Microsystems' warranties apply to the Original Owner; also referred to as the End User. The warranty will not apply to the product if it has been damaged by misuse, alteration, accident, improper handling or operation, or if unauthorized repairs are attempted or made.

A copy of Shore Microsystems' Terms and Conditions, Limited Warranty, Extended Warranty, and Disclaimer of Warranty may be obtained by calling our office at (732) 870-0800 option 3.