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Return Merchandise Authorization (RMA) Policy

General Information

  • A customer with equipment that requires repair must request an RMA using this form.  The information will be submitted via this webpage to Shore Microsystems (the Company) and, after review, an RMA number will be issued by return email. 
  • For In Warranty (IW) returns or equipment, there are no test or repair fees providing the equipment was not subjected to damages beyond normal use (e.g. defects due to water damage, lightning damage, physical abuse, etc. are not covered under warranty).  For Out of Warranty (OW) returns, a fee will be charged based on the details of the repair that is necessary.  For OW returns, the customer will be informed about the estimated charges to repair the equipment.
  • Customer is responsible for shipping the RMA equipment to the Company.  RMA number must be explicitly marked on the outside of the shipping box.  The equipment should be packed in its original shipping container or other suitable protective packaging.
  • The Company will ship the repaired equipment to customer.  For confirmed defective IW items, the Company will pay return shipping charges using a carrier and shipping method chosen by the Company.  For OW and No Trouble Found (NTF) items, customer is responsible for return shipping charges.
  • For OW unrepairable items, these items will be returned to the customer at customer's shipping expense or disposed of by the Company, according to the wishes of the customer.
  • If an RMA is determined to be NTF, the Company will request additional information from the customer in an attempt to replicate the reported failure.  If no additional information is available or the observed failure cannot be reproduced, the Company will return the item to the customer at the customer's expense.   If this was an OW RMA, labor charges will be applied as appropriate.
  • Shore Microsystems may provide advance replacement of equipment covered by warranty or extended warranty hardware maintenance on a case by case basis or by prior agreement.   Advance replacements are only considered for items considered Dead on Arrival (DOA) that are reported to Shore Microsystems with 30 days of original shipment.

RMA Information

Fill in the information below to submit an RMA request:

An asterisk (*) indicates a required field

First Name*
Last Name*
Job Title*
Company Name*
Industry
Address 1*
Address 2
City*
State Province Region*
Zip or Postal Code*
Country*
Phone Number*
Fax Number
Valid Email Address*
Product Model Number*
Product Serial Number*
Problem Description (be as detailed as possible)*