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Merchandise Authorization (RMA) Policy
General Information
- A customer with equipment that requires repair must
request an RMA using this form. The information will
be submitted via this webpage to Shore Microsystems (the
Company) and,
after review, an RMA number will be issued by return
email.
- For In Warranty (IW) returns or equipment, there are no
test or repair fees providing the equipment was not subjected
to damages beyond normal use (e.g. defects due to water damage, lightning
damage, physical abuse, etc. are not covered under
warranty). For Out of Warranty (OW) returns, a fee
will be charged based on the details of the repair that is
necessary. For OW returns, the customer will be
informed about the estimated charges to repair the
equipment.
- Customer is responsible for shipping the RMA equipment
to the Company. RMA number must be explicitly
marked on the outside of the shipping box. The
equipment should be packed in its original shipping
container or other suitable protective packaging.
- The Company will ship the repaired equipment to
customer. For confirmed defective IW items, the
Company will pay return shipping charges using a carrier and
shipping method chosen by the Company. For OW and No
Trouble Found (NTF) items, customer is responsible for
return shipping charges.
- For OW unrepairable items, these items will be returned
to the customer at customer's shipping expense or disposed
of by the Company, according to the wishes of the
customer.
- If an RMA is determined to be NTF,
the Company will request additional information from
the customer in an attempt to replicate the reported
failure. If no additional information is available or
the observed failure cannot be reproduced, the Company will return the item to the customer
at the customer's expense.
If this was an OW RMA, labor charges will be applied as
appropriate.
- Shore Microsystems may provide advance replacement of
equipment covered by warranty or extended warranty hardware
maintenance on a case by case basis or by prior agreement. Advance
replacements are only considered for items considered Dead
on Arrival (DOA) that are reported to Shore Microsystems
with 30 days of original shipment.
RMA Information
Fill in the information below to
submit an RMA request:
An asterisk (*)
indicates a required field
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